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Customer Experience, The Wow Factor

Customer Experience, The Wow Factor

Tony Hsieh said “I’d rather spend money on things that improve the customer experience, than on marketing.” That’s quite a statement. What is the experience that you want your customers to have? Are you WOWing them? In today’s video, I am going to take you with me on...

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Your Credibility is Your Responsibility

Your Credibility is Your Responsibility

Stop complaining because people don’t know about you! Stop wondering if others see you as credible! If you want to earn top dollar, it’s clear you’ll first have to become the go-to expert in your industry. Once you wrap your brain around the fact that your credibility...

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Sales Technique: 3 Keys to Success

Sales Technique: 3 Keys to Success

Just Google Sales Technique and you’ll find that everyone has an opinion. I’m no exception, LOL I have an opinion. I work with a lot of solo-preneurs who were not sales people previously, but now find themselves thrown into that role. If they don’t sell, they go out...

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Why Build A Community?

Why Build A Community?

How would it feel to know that you have a group of people that want to promote you and your business to the world? They hang on your every word. They love your ideas, your products and services and can’t wait to share you with their audience. Well those are just a few of the reasons to build a community.

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How Well Do You Know Your Ideal Client

How Well Do You Know Your Ideal Client

We’ve all done the exercise. It’s the first thing you’re taught when you first start your business: Create an ideal client avatar. This vision of your ideal client guides everything you do, including pricing (you can’t charge that single mom as much as you can the CEO...

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